(Status 1.11.2022)

1. Scope
The language school accént offers language courses for private and corporate customers. The following terms and conditions apply to the conclusion of and participation in language courses conducted by accént language school.

2 Registration and Conclusion of the Contract
2.1 The contract shall be concluded by means of registration in the online form provided for this purpose, registration documents available at the school, verbally, by telephone or by e-mail. However, the contract is not legally binding until we confirm the registration or the course/training begins.
2.2 The registration obligates the participant to pay the full course fee before the course begins.
2.3 The language school is free to accept registrations after the course has begun. In this case, a corresponding reduction of the course fee can be made depending on the situation. However, there is no general right to a reduction.

3. Terms of payment
3.1 Payments can be made in cash or by card on site or by bank transfer to an account of the language school accént.
3.2 Payment must be made within one week after registration. If after this period no payment has been made or a separate payment date has been agreed upon, the participant loses his/her right to participate in the course.
3.3 Transaction costs incurred during payment must be borne in full by the payment provider.
3.4 The course fees incurred are exclusive of textbooks and workbooks.
3.5 A course confirmation will only be issued after the full course fee has been paid.

4. Organization of the language courses
4.1 One lesson (hereinafter referred to as "UE") is 45min.
4.2 The minimum number of participants in our group courses is 3. If the number of participants falls below the minimum number, the language school accént can cancel the course. Should this occur, the course fee will be refunded in full. Alternatively, a reduction in the number of daily lessons or an increase in the course fee can be agreed upon.
4.3 If the number of participants is reduced by 3 to 4 persons, the number of lessons per course day will be reduced. This applies to
➢ Intensive courses: 3UE instead of 4UE
➢ Evening courses: 2UE instead of 3UE
. The course fee is not reduced in this case.
4.4 If the premises have to be closed by the authorities or if this is necessary for the safety of the participants, the lessons can be held online.
4.5 The language school accént employs teachers who speak the language taught as their mother tongue or at a native speaker level. There is no entitlement to lessons with a particular teacher. We are entitled to change the teachers.
4.6 We are entitled to reschedule the beginning and end of the course if necessary. Furthermore, we are entitled to reschedule the course times if necessary. If uncoordinated changes of the above kind result in the customer not being able to participate in individual training sessions or the entire course, the customer shall be entitled to substitute training (in the case of group training: only on the condition that corresponding further courses take place) or (if not only a single date cannot be attended) an extraordinary right of termination or a claim for pro rata reimbursement of the course fee, at the customer's discretion. These rights do not apply if the customer has agreed to the changes. They are also forfeited if the customer does not point out the difficulties that arise within one week of being informed of the changed training times.
4.7.In the case of individual training, the customer may, in particularly justified individual cases, cancel the appointments agreed with him no later than 24 hours on the working day before. In case of a course appointment on a Monday, the cancellation must be made by Friday 1 pm at the latest. If the course is scheduled after a public holiday, it must be cancelled no later than 1 p.m. on the day before the holiday. In this case, an alternative date will be arranged. Agreed times that are canceled after this time or are not taken without cancellation will be charged without exceptions.

5. contract withdrawal, cancellation, rebooking
5.1 Withdrawal from a course must be made in writing.
5.2 The contract is concluded for a fixed performance period. Therefore, an ordinary cancellation is excluded. A termination without notice due to a special position of trust according to § 627 BGB does not exist. Any right to extraordinary termination for other reasons shall remain unaffected.
5.3 In case of simultaneous booking of a replacement date, the cancellation fee is waived.
5.4 In the event of late cancellation or non-attendance at the booked course, there is no entitlement to a refund of payments already made.
5.5 In case of cancellation of the course by accént, no cancellation fees will be charged.

6 Applicable law
German law applies.