GENERAL TERMS AND CONDITIONS
(as at 1.11.2025)
1. scope of application
The accént language school (Humboldtstraße 10, 04105 Leipzig) offers language courses for private and corporate clients. The following terms and conditions apply to the organization of and participation in language courses offered by the accént language school.
2 Registration and conclusion of contract
2.1 The contract is concluded via registration in the online form provided for this purpose, registration documents displayed in the school, verbally, by telephone or by email. However, the contract only becomes legally binding when the invoice is sent and confirmed by us or when the course/training begins.
2.2 Registration obliges the student to pay the full course fee before the course begins.
2.3 The language school is free to accept registrations even after the course has begun. The course fee may be reduced accordingly depending on the situation. However, there is no general entitlement to a reduction.
3. terms of payment
3.1 Payments can be made in cash or by card on site or by bank transfer to an account of the accént language school.
3.2 Payment must be made immediately upon receipt of the invoice. If no payment can be proven to have been made or a separate payment date has been agreed, the participant loses his/her right to participate in the course.
3.3 Transaction costs incurred during payment must be borne in full by the payment provider.
3.4 Refunds for unattended dates in a group course are excluded.
3.5 A course confirmation will only be issued once the full course fee has been paid.
4 Organization of the language courses
4.1 One lesson (hereinafter referred to as "TU") lasts 45 minutes.
4.2 The minimum number of participants in our group courses is 2. If the minimum number of participants is not reached, the accént language school may cancel the course. Should this occur, the course fee will be refunded in full. Alternatively, a reduction in the number of daily lessons or an increase in the course fee can be agreed.
4.3 If the number of participants is reduced to 4 in the intensive course or semi-intensive course and 3 in the evening course, there will be a reduction in the number of lessons per course day. This applies to
➢ Intensive courses: 4UE instead of 5UE
➢ Semi-intensive courses: 2UE instead of 2.5UE per day
➢ Evening courses: 2UE instead of 3UE
The course fee is not reduced.
4.4 In the event of a closure of the premises imposed by the authorities or necessary for the safety of the participants, lessons can be held online.
4.5 The accént language school employs teachers who are native speakers of the language taught or have a native speaker level of the language. There is no entitlement to lessons with a particular teacher. We are entitled to change teachers.
4.6 We are entitled to change the start and end dates of the course if necessary. Furthermore, we are entitled to change the course times if necessary. If uncoordinated changes of the above kind result in the customer being unable to attend individual training sessions or the entire course, the customer shall be entitled, at his discretion, to substitute training (in the case of group training: only on condition that corresponding further courses take place) or (unless only a single date cannot be attended) an extraordinary right of termination or a claim to a pro rata refund of the course fee. These rights do not apply if the customer has agreed to the changes. They shall also cease to apply if the customer does not point out the difficulties arising within one week of notification of the changed training times.
4.7 In the case of individual training, the customer may cancel the agreed dates up to 24 hours on the working day beforehand in particularly justified individual cases. In the case of a course appointment on a Monday, the cancellation must be made by Friday 1 p.m. at the latest. If the course is scheduled after a public holiday, it must be canceled by 1 p.m. on the day before the public holiday at the latest. In this case, an alternative date will be agreed. Agreed times that are canceled after this time or are not used without cancellation will be charged without exception.
5.1 Withdrawal from a course must be made in writing.
5.2 The contract is concluded for a fixed performance period. Ordinary termination is therefore excluded. Termination without notice due to a special position of trust in accordance with § 627 BGB is - insofar as legally permissible - excluded. Any right to extraordinary termination for other reasons remains unaffected.
5.5 In the event of late cancellation and less than 14 days before the start of the course, the accént language school reserves the right to retain the full amount of the course fee.
5.6. if you register on the premises of the accént language school, you have no statutory right of withdrawal in accordance with §355 BGB.
5.7 If you do not attend the booked course, you are not entitled to a refund of any payments already made.
6.1. once the course confirmation has been issued and sent, cancellation of the contract by the participant is excluded.
6.2. if the visa application is rejected, the accént language school is obliged to refund the down payments already made less a flat-rate processing fee of €100.00. The prerequisite for the refund is the presentation of an official rejection notice from the responsible German diplomatic mission abroad or the responsible immigration authority or similar.
6.3. If the originally planned start of the course cannot be realized due to the visa not being issued on time, the start of the course can be postponed once free of charge by up to four months. Any further change of date is permissible for a processing fee of €50.00.
6.4. attendance is compulsory without restriction. Absence without valid and proven reasons for four consecutive days or 60% of the course time is considered a significant absence. In this case, the accént language school reserves the right to inform the relevant immigration authorities of the absence.
7. value vouchers and discount codes
7.1. the value vouchers and discount codes are not valid for the pronunciation training and the conversation course.
7.2. the value vouchers can only be redeemed from an invoice amount of €350.00.
7.3. only one value voucher and one discount code can be used per booking per person.
7.4. the value vouchers and discount codes cannot be combined with each other.
7.5. full or partial cash payment of the voucher or discount code is not possible.
7.6. the vouchers cannot be returned.
7.7. a voucher can only be redeemed by handing in the signed original voucher.
7.8. the voucher is valid for three years from the date of issue.
8. telc examinations
8.1. telc examinations take place on the premises of Sprachschule accént Leipzig (Humboldtstraße 10, 04105 Leipzig).
8.2. The online pre-registration for a telc examination serves exclusively for initial data collection and does not constitute a binding reservation of a place in the examination.
8.3. Binding registration takes place exclusively on site at Sprachschule accént (Humboldtstraße 10, 04105 Leipzig). A place in the examination is only considered reserved once the full participation fee has been paid.
8.4. Registration must be made at least 15 days before the examination date.
8.5. If the participant is prevented from taking the examination for health reasons, a cancellation can be made if a valid medical certificate is presented in due time. In this case, a cancellation fee of €80 will be charged.
8.6 If a subsequent correction of the personal participant data is necessary vis-à-vis telc gGmbH due to incorrectly completed forms, we will charge a processing fee of €40.
8.7. the examination regulations of telc gGmbH apply..
8.8. A valid identity document must be presented on the day of registration and on the day of the examination. A copy of this will be made and kept for the purpose of clear identification.
8.9. Personal valuables must be kept in the lockable cabinets provided for this purpose and may not be taken into the examination room during the examination.
9. applicable law
German law shall apply.