GENERAL TERMS AND CONDITIONS

(as of 01.01.2025)

1. Scope of application
The accént language school (Humboldtstraße 10, 04105 Leipzig) offers language courses for private and corporate customers. The following terms and conditions apply to the conclusion of and participation in language courses offered by accént language school.

2. registration and conclusion of contract
2.1 The contract is concluded via registration in the online form provided for this purpose, registration documents displayed in the school, verbally, by telephone or by email. However, the contract only becomes legally binding when we confirm it or when the course/training begins.
2.2 Registration obliges the student to pay the full course fee before the course begins.
2.3 The language school is free to accept registrations even after the course has begun. The course fee may be reduced accordingly depending on the situation. However, there is no general entitlement to a reduction.

3. Terms of payment
3.1 Payments can be made in cash or by card on site or by bank transfer to an accént language school account.
3.2 Payment must be made within one week of registration. If payment has not been demonstrably made or a separate payment deadline has not been agreed by the end of this period, the participant loses his/her right to participate in the course.
3.3 Transaction costs incurred upon payment must be borne in full by the payment provider.
3.4 The course fees are exclusive of textbooks and workbooks.
3.5 A course confirmation will only be issued once the full course fee has been paid.

4. Organization of language courses
4.1 A lesson (hereinafter referred to as "TU") lasts 45 minutes.
4.2 The minimum number of participants in our group courses is 2. If the minimum number of participants is not reached, the accént language school may cancel the course. Should this occur, the course fee will be refunded in full. Alternatively, a reduction in the number of daily lessons or an increase in the course fee can be agreed.
4.3 If the number of participants is reduced to 3, the number of lessons per course day will be reduced. This applies to
➢ Intensive courses: 3 TU instead of 4 TU
➢ Evening courses: 2 TU instead of 3 TU
The course fee will not be reduced.
4.4 If the premises are closed by the authorities or if this is necessary for the safety of the participants, lessons can be held online.
4.5 The accént language school employs teachers who are native speakers of the language being taught or have a native speaker level of the language. There is no entitlement to lessons with a particular teacher. We are entitled to change teachers.
4.6 We are entitled to redefine the start and end of the course if necessary. Furthermore, we are entitled to change the course times if necessary. If uncoordinated changes of the above type result in the customer being unable to attend individual training sessions or the entire course, the customer shall be entitled, at his discretion, to substitute training (in the case of group training: only on condition that corresponding further courses take place) or (unless only a single date cannot be attended) an extraordinary right of termination or a claim for a pro rata refund of the course fee. These rights do not apply if the customer has agreed to the changes. They shall also cease to apply if the customer does not point out the difficulties arising within one week of notification of the changed training times.
4.7 In the case of individual training, the customer may, in particularly justified individual cases, cancel the agreed dates up to 24 hours before the working day at the latest. In the case of a course appointment on a Monday, the cancellation must be made by Friday 1 p.m. at the latest. If the course is scheduled after a public holiday, it must be canceled by 1 p.m. on the day before the public holiday at the latest. In this case, an alternative date will be agreed. Agreed times that are canceled after this time or are not used without cancellation will be charged without exception.

5. withdrawal from the contract, cancellation, rebooking
5.1 Withdrawal from a course must be made in writing.
5.2 The contract is concluded for a fixed performance period. Ordinary termination is therefore excluded. Termination without notice due to a special position of trust in accordance with § 627 BGB does not exist. Any right to extraordinary termination for other reasons remains unaffected.
5.3 If the course is canceled at least 14 days before the start of the course or if an alternative date is booked at the same time, the cancellation fee will be waived.
5.4 If the booked course is not canceled on time (less than 14 days before the start of the course), a cancellation fee of 10% of the booked course or a maximum of €100.00 will be charged.
5.6 In the event of non-attendance at the booked course, there is no entitlement to a refund of payments already made.
5.7 If the course is canceled by accént language school, no cancellation fees will be charged.

6. value vouchers and discount codes
6.1. the value vouchers and discount codes are not valid for the pronunciation training and the conversation course.
6.2. the value vouchers can only be redeemed from an invoice amount of €350.00.
6.3. only one value voucher and one discount code can be used per booking per person.
6.4. the value vouchers and discount codes cannot be combined with each other.
6.5. full or partial cash payment of the voucher or discount code is not possible.
6.6. the vouchers cannot be returned.
6.7. a voucher can only be redeemed by handing in the signed original voucher.
6.8. the voucher is valid for three years from the date of issue.

7 Applicable law
German law shall apply.